COVID-19 Health and Safety Protocols

At Green Gables Guest House, we have put The COVID-19 Protocols & Specific Health Procedures
in place to ensure the safety & health of all our employees and our guests.

On a daily basis, we are working to ensure that we meet the latest guidance
on hygiene and cleaning, including:

Helpline Numbers to contact: The NICD Hotline is available to all staff & guests. Should anyone show symptoms after travelling from a local "hotspot" area or country, we have an "isolation room" set aside,
"The Pottery" away from the main guest house, with all the necessary safety, comforts & amenities required.

The South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline, rather instead of going immediately to medical facility, to prevent further contamination.

The NICD Hotline Contact Number: 080002 9999

In the event of a suspected COVID-19 case we will also contact an appointed medical professional,
to assess your symptoms & severity.
There are 2 accredited testing stations within range of Green Gables Guest House.

In the case of an emergency & immediate hospitalisation is required, Green Gables Guest House is close to 2 private clinics, Sunninghill Clinic which is 1.9 km away, & Mediclinic Morningside is 4.6 km from our Guest House.

At Green Gables Guest House, our guests and staff's health & safety is of paramount importance.

Symptom Plan

We have a plan in place around procedures to take care of any guest or staff member displaying COVID-19 symptoms.

Staff Training and Protocol

Our staff members have been briefed about the nature and severity of COVID-19 and related viruses to ensure the safety of themselves and our guests.

Signage and Information

Clear signage or other forms of information are present to educate and inform guests about our health and safety protocols.

PPE (Personal protective equipment)

The use of Personal protective equipment (PPE) is mandatory at our premises. This may include the use of face masks, face shields and gloves.

Cleaning and disinfecting procedures

We use cleaning products and protocols which are effective against viruses in all areas accessible to staff and guests. This applies to all areas including guest rooms, public areas, dining areas and staff quarters.

Check-in Procedure

Our check-in procedure may include specific health and safety protocols such as completing a health questionnaire, having temperature taken and sanitising of hands.

Food and Dining

We prepare and serve food and beverages in a clean and safe manner. We have adapted our dining facilities and protocol to promote social distancing and minimise human contact.


We have adopted an in-house laundry protocol to ensure the efficient disinfecting of bedding, re-useable face masks and garments.